Tag Archives: esp

Fitness for Purpose Diary, Part 3: Replace Scale with Taxonomy

I’m continuing to document incremental innovations beyond the net promoter score that occurred in recent years, leading to the current state of fitness-for-purpose analysis techniques. Previously in this series: Start with Net Promoter Score Add narratives Apply segmentation David J … Continue reading

Advertisement

Posted in Enterprise Services Planning | Tagged , , , , , | Leave a comment

Fitness-for-Purpose Diary, Part 2: Segmentation

I’m continuing my attempt to document, in a series of blog posts, the incremental improvements leading to today’s state of fitness-for-purpose analysis techniques. Previously in this series: Start with Net Promoter Score (NPS) Add customer narratives Segmentation was the next … Continue reading

Posted in Enterprise Services Planning | Tagged , , , , | 1 Comment

Fitness-for-Purpose Diary, Part 1: Starting With (and moving away from) NPS

I’d like to document the evolution of concepts and techniques of the fitness-for-purpose analysis. Fitness for purpose has been a hot topic in the Kanban community in the last several years, particularly at the Leadership Retreat level. It is also … Continue reading

Posted in Enterprise Services Planning | Tagged , , , , , | 2 Comments