Tag Archives: esp

Fitness for Purpose Diary, Part 3: Replace Scale with Taxonomy

Posted on January 25, 2017 by azheglov

I’m continuing to document incremental innovations beyond the net promoter score that occurred in recent years, leading to the current state of fitness-for-purpose analysis techniques. Previously in this series: Start with Net Promoter Score Add narratives Apply segmentation David J … Continue reading →

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Fitness-for-Purpose Diary, Part 2: Segmentation

Posted on January 24, 2017 by azheglov

I’m continuing my attempt to document, in a series of blog posts, the incremental improvements leading to today’s state of fitness-for-purpose analysis techniques. Previously in this series: Start with Net Promoter Score (NPS) Add customer narratives Segmentation was the next … Continue reading →

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Fitness-for-Purpose Diary, Part 1: Starting With (and moving away from) NPS

Posted on January 23, 2017 by azheglov

I’d like to document the evolution of concepts and techniques of the fitness-for-purpose analysis. Fitness for purpose has been a hot topic in the Kanban community in the last several years, particularly at the Leadership Retreat level. It is also … Continue reading →

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