Monthly Archives: April 2014

Who Is Delivering to You?

In the previous post, Whom Are You Delivering To?, we pondered some questions about service delivery. Those questions can bring about some clarity and stimulate improvement. Now imagine someone who delivers to you did the same to understand their service … Continue reading

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Whom Are You Delivering To?

Play this simple game with your colleagues when you have a chance. Give them a piece of paper and a pencil. Tell them to pretend they run a pizza shop. Ask them to describe the variety of what they deliver. … Continue reading

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Exploring Leadership Traits

I went yesterday to our local Agile group meeting. Selena Delesie was the speaker. Her own consulting business has evolved in recent years from Agile coaching and software testing. It is now more about leadership to create modern, enlightened workplaces. … Continue reading

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KDP Example #2: Training and Courseware

In my previous two posts, I showed how we can understand a delivery process as a knowledge discovery process. As professionals do their work, a sequence of dominant activities creates knowledge. The initial post contained an example of diagramming such … Continue reading

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KDP Example #1: A Startup’s Measure-Learn Process

I showed in my previous post how we can understand a delivery process as a process of knowledge discovery. The resulting process diagram showed how knowledge continuously arrives and accumulates through a sequence of dominant activities. The points separating those … Continue reading

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Understanding Your Process as Collaborative Knowledge Discovery

There is a general trend and desire to make work more collaborative. Yet when I ask groups of people in the workplace to draw a diagram of how they work, they often come up with something like this (I’m simplifying … Continue reading

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