Tag Archives: visualization

Kanban Is Not a Card, It’s a Space

A participant of my recent training class told me afterwards of an insight most important to him. “Kanban is not a card, it’s a space.” I received this feedback during a long streak without any blog posts. So I thought, … Continue reading

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#BeyondVSM: Understanding and Mapping Your Process of Knowledge Discovery

This short post will serve as the “table of contents” for a series of six posts I wrote this year about mapping processes in creative industries based on knowledge creation and information discovery and not by handoffs of work between … Continue reading

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Mapping Your Process as Collaborative Knowledge Discovery – Part 3 (Thinking)

This will be the last post in the series about process visualization in professional services, specifically within the context of applying the Kanban method and one of its core practices, visualization. Earlier in this series: How to understand the process … Continue reading

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Mapping Your Process as Collaborative Knowledge Discovery – Part 2 (Observations)

I’m continuing the series of posts dedicated to visualization of creative processes. Earlier in this series, I wrote about: understanding such processes as sequences of dominant collaborative activities, resulting in knowledge discovery and information arrival – with an example from … Continue reading

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Mapping Your Process as Collaborative Knowledge Discovery – Part 1 (Recipes)

With this post, I return to the topic of process visualization in professional services. I wrote previously how we can understand such processes as collaborative discovery and enrichment of knowledge and gave some examples. They key part is the focus … Continue reading

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Who Is Delivering to You?

In the previous post, Whom Are You Delivering To?, we pondered some questions about service delivery. Those questions can bring about some clarity and stimulate improvement. Now imagine someone who delivers to you did the same to understand their service … Continue reading

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Whom Are You Delivering To?

Play this simple game with your colleagues when you have a chance. Give them a piece of paper and a pencil. Tell them to pretend they run a pizza shop. Ask them to describe the variety of what they deliver. … Continue reading

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KDP Example #2: Training and Courseware

In my previous two posts, I showed how we can understand a delivery process as a knowledge discovery process. As professionals do their work, a sequence of dominant activities creates knowledge. The initial post contained an example of diagramming such … Continue reading

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KDP Example #1: A Startup’s Measure-Learn Process

I showed in my previous post how we can understand a delivery process as a process of knowledge discovery. The resulting process diagram showed how knowledge continuously arrives and accumulates through a sequence of dominant activities. The points separating those … Continue reading

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Understanding Your Process as Collaborative Knowledge Discovery

There is a general trend and desire to make work more collaborative. Yet when I ask groups of people in the workplace to draw a diagram of how they work, they often come up with something like this (I’m simplifying … Continue reading

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